End “Saas Sprawl”

Written By Dennis Chan

Client
Multi-brand apparel retailer (~1–1.5k employees) with years of decentralized tool buying across HQ, stores, DCs, and remote teams.

The Problem (what leadership saw)

  • Tool sprawl: overlapping PM/collab/BI/security apps; weak visibility for IT/Finance.

  • High under-utilization: many provisioned seats unused or on the wrong tiers.

  • Renewal fatigue: auto-uplifts, no true-down rights, and stacked annual commitments.

What Angmars Did (embedded procurement + SaaS FinOps)

  • Utilization audit: Unified SSO/admin/expense logs to baseline actual usage and tier fit.

  • Consolidation & standards: One tool per category; rationalized tiers and entitlements.

  • Rightsizing clauses: Mid-term true-downs, flexible renewal windows, uplift caps or removal.

  • Renewal governance: 90-day runway, exec “seat-to-value” scorecards, and playbooks by vendor.

Impact (24 months)

  • Double-digit spend reduction (sustained), driven by seat clawbacks, tier alignment, and consolidation.

  • 30–50% fewer unused seats in targeted categories; adoption measurably higher on the standards.

  • Cleaner renewal calendar and fewer escalations; Finance/IT back in control.

Dennis Chan
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Scaling from ~$10M → ~$120M Without Over-Buying Tech